Customer Service

Shipping & Delivery

Shipping is made simple and easy with our peace of mind solutions. Once our sales department approves your order (which could take up to 24 business hours), the purchase will be fulfilled within 3-5 business days. Please expect additional time for any custom orders.

All of our domestic shipments are free of charge with FedEx 2-day Priority delivery. We do not ship to P.O. Box addresses. International shipments are made with FedEx International Priority at a flat rate cost of $70.00. Delivery confirmation is required on all shipments, which means an adult must be present to sign for the package. OMI Jewelry is not responsible for any additional surcharges, taxes, duties, etc. that may be added to your shipment by government agencies or customs officials. Import taxes are solely the responsibility of the recipient. If you need any assistance in understanding these policies please contact an OMI Jewelry representative today. We also allow for you to have items shipped to an address other than your billing address.

Privacy & Security

It is our goal at OMI Jewelry to provide our customers with discrete and personal service. We have been servicing private clientele for over 15 years and we have recently launched our online store to attract more business globally. We understand the importance of keeping our customers' affairs private, whether it is a celebrity or a secret gift for a spouse - all of your information is kept hidden. 
In order for OMI Jewelry to provide safe and professional service, we will need to collect certain information from our clients. We understand that some of the required information is sensitive and we would like to assure all of our clients that all of your information is delivered on dedicated (privately separated) servers that are checked daily. No one will have access to your information, except for members of OMI Jewelry's management staff.

Returns & Replacements

OMI Jewelry offers a 14-day return policy from the date you receive your item, on every stocked item purchased through OMIJewelry.com. If an item has been modified, resized, or custom made to your specific needs, then the return policy may not be applicable.

All items are subject to a 5% restocking fee if a refund is to be given. You must contact us for a Return Authorization Number (RAN) before shipping an item back. Items returned without notification will not be accepted. Return shipments are the responsibility of the buyer.

All of our items come with warranties. Our new jewelry comes with a 45-day protection plan.

Ordering

When ordering an item from our website, you can choose to checkout as a guest or create an account. No matter how you choose to purchase from us, we want to assure you that our site is safe and secure and all of your personal information is kept hidden. If you feel more comfortable completing your purchase over the phone with one of our customer service representatives, simply call us and we will be glad to help (additional information may be required for this, especially for any credit card transaction). When you place an order, our system will ask for your name, address, telephone number and email address as required fields. Please understand that it is important for us to have correct contact information in case we need to reach you regarding your order. All of this information is only visible to members of our management staff and is not shared with anyone. Please understand that when making your purchase with a credit card, we may require more information for review. Once your order is complete, a member of our staff will create an invoice within 24 business hours. If the item is in stock, it may take 3-5 business days to ship the item, depending on your method of payment. We try to keep our inventory as up to date as possible, but if an item is no longer in stock we will notify you immediately of the expected ship time. Items not in stock may be special ordered, which may take a few weeks.

Payment, Pricing & Promotions

All orders are protected with SSL encryption, so you can feel secure purchasing through our website as your information is secure and protected from third parties. We accept all major credit cards, bank wire transfers, PayPal, check, or money orders. Please understand that processing times for orders paid for with check or money order may take longer than other payment methods as we will have to wait 3-5 business days for payment to clear. All pricing is shown without tax and shipping charges. Tax is applied to all purchases in New York. This will show during the check-out process after you input your address. When purchasing with a credit/debit card, your billing address must match the billing address on file with your credit/debit card. All promotional priced items and custom orders are FINAL SALE and may not be returned.

Viewing Orders

One of the many conveniences of creating an account on our website is the ability to view and track all orders in your account.

Updating Account Information

If you created an account with us, you are able to update your information at any time. Simply log-in and click the link of the category you would like to update.

*All of these policies are subject to change at any time and without notice. For any questions about policies, please contact us at (844) 330-9466 or info@omijewelry.com. Please be sure to thoroughly read and understand all of our policies before making your purchase.